1. Water off at the meter
Front boundary, green or black box in the ground. Tap beside the meter, clockwise until it stops. That kills the supply to the whole property.
24/7 emergency
If water’s going where it shouldn’t and you need somebody now, stop reading and ring. We answer at 3am the same way we answer at 3pm.
Before we arrive
Most of the damage happens in the first twenty minutes. Ring first, then work through these.
Front boundary, green or black box in the ground. Tap beside the meter, clockwise until it stops. That kills the supply to the whole property.
Toilets, basins and hot water units usually have their own small tap on the supply beside them. Turning that off stops the one thing and leaves the rest of the house running.
Water tracks downwards and sideways. Move anything that matters, get a bucket under the drip and switch off any circuit the water is heading towards.
If life or property is at risk, call 000. Otherwise call the ATCO gas faults and emergencies line on 13 13 52 — it runs 24 hours.
Get everyone outside, open doors and windows, turn the gas off at the meter if you can safely reach it, and don’t use light switches, appliances or a mobile phone indoors. Ring ATCO first, then us on (08) 6275 8620 once the supply has been made safe.
24 hours a day, seven days a week across Armadale and the surrounding suburbs.
What we come out to
We’ll ring straight back. Properly urgent? Phone instead — always faster than typing.
Reviews
Reproduced word for word from customer reviews of Plumber To The Rescue — nothing rewritten, nothing tidied up.
Had a great experience and would 100% recommend! We had a leak in our washer and a previous leak under the bathroom sink. The team was able to address both issues and also caught a small leak in our washer hose that could have caused problems later. You can tell they put a lot of honesty and care into their work. We’ve had our fair share of bad plumber experiences, but with them, we really appreciated how we were shown the root of each problem and kept informed throughout. They also made sure to test everything multiple times to ensure the issues were fully resolved.
Perfect professional service when my boiler was working fitted a new one the next day great price
Used again to get my bathroom fitted
Very clean and tidy reliable and very hardworking will use again
Amazing service from this company today. Was in desperate need of rescuing and they came out super quickly to solve the issue. They were extremely polite, clean and couldn’t have been more helpful. Highly recommended 🙏
Very professional and great service.The leak was fixed promptly and with minimal mess.I would highly recommend their services to anyone needing a plumber
best plumbers they fixed my sink and made me and my parents very happy for the great service!
FAQs
Almost always at the front boundary, in a green or black box set into the ground near the verge. Lift the lid and there’s a tap beside the meter — turn it clockwise until it stops. Worth finding it now rather than at midnight in the rain with a torch.
Water escaping and doing damage, no water at all, sewage backing up inside, or a gas leak. A dripping tap can wait till morning and will cost you less if it does. Ring either way and we’ll tell you honestly which yours is.
Yes — a plumber, not a message service. Somebody who can talk you through shutting the water off while we’re on the way.
Often. Toilets, basins and hot water units usually have their own isolating tap on the supply right next to them. Turning that off stops the one fixture and leaves the rest of the house with water.
Don’t touch anything wet near a powerpoint, downlight or the switchboard. If you can safely reach the board, switch that circuit off. Then ring and tell us, so we know what we’re walking into.
You’ll be given the price once we understand the job and before work starts, whatever the hour. Nobody gets handed a made-up figure at four in the morning.